{"id":3890,"date":"2026-11-04T10:10:16","date_gmt":"2026-11-04T07:10:16","guid":{"rendered":"https:\/\/www.bursagoz.com\/?page_id=3890"},"modified":"2026-11-04T10:10:16","modified_gmt":"2026-11-04T07:10:16","slug":"hasta-haklari-ve-sorumluluklari","status":"publish","type":"page","link":"https:\/\/www.bursagoz.com\/en\/hasta-haklari-ve-sorumluluklari\/","title":{"rendered":"Hasta Haklar\u0131 ve Sorumluluklar\u0131"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"tt-shortcode_vc_row 8 vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"tt-shortcode_vc_clmn vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"tt_shortcode_vc_column_text wpb_wrapper\">\n\t\t\t<p style=\"text-align: left;\"><strong>HASTA HAKLARI VE SORUMLULUKLARI<\/strong><br \/>Sa\u011fl\u0131k hizmetlerinden yararlanan t\u00fcm hastalar\u0131m\u0131z\u0131n haklar\u0131na sayg\u0131 g\u00f6stermek, mahremiyetlerini<br \/>korumak, g\u00fcvenli ve kaliteli sa\u011fl\u0131k hizmeti sunmak kurumumuzun temel ilkelerindendir.<br \/>Hasta Haklar\u0131 Y\u00f6netmeli\u011fi kapsam\u0131nda hastalar\u0131m\u0131z\u0131n sahip oldu\u011fu haklar ve sa\u011fl\u0131k hizmeti al\u0131rken yerine<br \/>getirmeleri gereken sorumluluklar a\u015fa\u011f\u0131da a\u00e7\u0131klanm\u0131\u015ft\u0131r.<br \/>1. HASTA HAKLARI<br \/>1.1. Adalet ve Hakkaniyete Uygun Sa\u011fl\u0131k Hizmeti Alma Hakk\u0131<br \/>Hastalar\u0131m\u0131z; dil, din, \u0131rk, cinsiyet, sosyal ve ekonomik durum veya di\u011fer farkl\u0131l\u0131klar nedeniyle ayr\u0131mc\u0131l\u0131\u011fa<br \/>u\u011framaks\u0131z\u0131n, adalet ve hakkaniyet ilkeleri do\u011frultusunda sa\u011fl\u0131k hizmetlerinden yararlanma hakk\u0131na<br \/>sahiptir.<br \/>1.2. Sa\u011fl\u0131k Kurulu\u015funu Se\u00e7me ve De\u011fi\u015ftirme Hakk\u0131<br \/>Hastalar\u0131m\u0131z, mevzuat h\u00fck\u00fcmleri ve sa\u011fl\u0131k hizmetinin sunum ko\u015fullar\u0131 \u00e7er\u00e7evesinde sa\u011fl\u0131k kurulu\u015funu<br \/>se\u00e7me ve de\u011fi\u015ftirme hakk\u0131na sahiptir.<br \/>1.3. Sa\u011fl\u0131k Personelini Tan\u0131ma, Se\u00e7me ve De\u011fi\u015ftirme Hakk\u0131<br \/>Hastalar\u0131m\u0131z, sa\u011fl\u0131k hizmeti sunan hekim ve di\u011fer sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131n\u0131n kimliklerini, g\u00f6rev ve unvanlar\u0131n\u0131<br \/>\u00f6\u011frenme; mevzuat ve kurumun hizmet ko\u015fullar\u0131 \u00e7er\u00e7evesinde sa\u011fl\u0131k personelini se\u00e7me ve tedavi eden<br \/>hekimi de\u011fi\u015ftirme hakk\u0131na sahiptir.<br \/>1.4. \u00d6ncelik S\u0131ras\u0131n\u0131n Belirlenmesini \u0130steme Hakk\u0131<br \/>Hastalar\u0131m\u0131z, ilgili mevzuat h\u00fck\u00fcmlerine g\u00f6re belirlenen \u00f6ncelik s\u0131ralamas\u0131na uygun hizmet alma hakk\u0131na<br \/>sahiptir. Acil vakalar ve mevzuatta \u00f6ncelik tan\u0131nan di\u011fer hasta gruplar\u0131na gerekli \u00f6ncelik sa\u011flan\u0131r.<br \/>1.5. T\u0131bbi Gereklere Uygun Te\u015fhis, Tedavi ve Bak\u0131m Hakk\u0131<br \/>Hastalar\u0131m\u0131z, t\u0131bbi bilgi ve teknolojinin gereklerine uygun olarak te\u015fhis, tedavi ve bak\u0131m hizmetlerinden<br \/>yararlanma hakk\u0131na sahiptir. T\u0131bbi uygulamalar bilimsel esaslara ve mesleki standartlara uygun olarak<br \/>ger\u00e7ekle\u015ftirilir.<br \/>1.6. T\u0131bbi \u00d6zen G\u00f6sterilmesini \u0130steme Hakk\u0131<br \/>Hastalar\u0131m\u0131za sa\u011fl\u0131k hizmetinin her a\u015famas\u0131nda \u00f6zen g\u00f6sterilmesi, gerekli dikkat ve hassasiyetin<br \/>sa\u011flanmas\u0131, insan onuruna uygun hizmet sunulmas\u0131 esast\u0131r.<br \/>1.7. Bilgilendirilme ve Bilgi \u0130steme Hakk\u0131<br \/>Hastalar\u0131m\u0131z; sa\u011fl\u0131k durumlar\u0131, mevcut hastal\u0131klar\u0131, uygulanacak te\u015fhis ve tedavi y\u00f6ntemleri, i\u015flemlerin<br \/>olas\u0131 yarar ve riskleri, alternatif tedavi se\u00e7enekleri ve tedavinin seyri hakk\u0131nda anlayabilecekleri \u015fekilde<br \/>bilgi alma hakk\u0131na sahiptir.<br \/>1.8. Bilgi Verilmesini \u0130stememe Hakk\u0131<br \/>Hastalar\u0131m\u0131z, mevzuat\u0131n izin verdi\u011fi s\u0131n\u0131rlar i\u00e7erisinde sa\u011fl\u0131k durumlar\u0131 hakk\u0131nda kendilerine veya<br \/>belirledikleri ki\u015filere bilgi verilmemesini talep edebilir.<br \/>1.9. Sa\u011fl\u0131k Kay\u0131tlar\u0131n\u0131 \u0130nceleme ve Suretini Alma Hakk\u0131<br \/>Hastalar\u0131m\u0131z, sa\u011fl\u0131k durumlar\u0131na ili\u015fkin kay\u0131tlar\u0131 inceleme ve mevzuat \u00e7er\u00e7evesinde bu kay\u0131tlar\u0131n bir<br \/>\u00f6rne\u011fini alma hakk\u0131na sahiptir.<br \/>1.10. Sa\u011fl\u0131k Kay\u0131tlar\u0131n\u0131n D\u00fczeltilmesini \u0130steme Hakk\u0131<br \/>Hastalar\u0131m\u0131z, sa\u011fl\u0131k kay\u0131tlar\u0131nda bulunan eksik veya hatal\u0131 bilgilerin mevzuat h\u00fck\u00fcmleri \u00e7er\u00e7evesinde<br \/>d\u00fczeltilmesini talep etme hakk\u0131na sahiptir.<br \/>1.11. \u0130kinci G\u00f6r\u00fc\u015f Alma Hakk\u0131<br \/>Hastalar\u0131m\u0131z, sa\u011fl\u0131k durumlar\u0131 ve planlanan tedavileri hakk\u0131nda ba\u015fka bir hekimden g\u00f6r\u00fc\u015f alma hakk\u0131na<br \/>sahiptir.<br \/>1.12. Mahremiyetin Korunmas\u0131 Hakk\u0131<br \/>Hastalar\u0131m\u0131z\u0131n muayene, te\u015fhis, tedavi ve bak\u0131m s\u00fcre\u00e7lerinde mahremiyetlerine sayg\u0131 g\u00f6sterilmesi<br \/>esast\u0131r. T\u0131bbi i\u015flemler, hastan\u0131n mahremiyetini koruyacak uygun ko\u015fullarda ger\u00e7ekle\u015ftirilir.<br \/>1.13. Sa\u011fl\u0131k Bilgilerinin Gizlili\u011fi Hakk\u0131<br \/>Hastalar\u0131m\u0131za ait sa\u011fl\u0131k bilgileri, t\u0131bbi kay\u0131tlar ve ki\u015fisel veriler ilgili mevzuat kapsam\u0131nda gizli tutulur. Bu<br \/>bilgiler, yasal zorunluluklar ve mevzuatta belirtilen istisnalar d\u0131\u015f\u0131nda yetkisiz ki\u015filerle payla\u015f\u0131lmaz.<br \/>1.14. R\u0131za ve \u0130zin Hakk\u0131<br \/>T\u0131bbi m\u00fcdahalelerde hastan\u0131n bilgilendirilmi\u015f r\u0131zas\u0131n\u0131n al\u0131nmas\u0131 esast\u0131r. Hastalar\u0131m\u0131z, yap\u0131lmas\u0131<br \/>planlanan t\u0131bbi i\u015flemler hakk\u0131nda bilgi ald\u0131ktan sonra \u00f6zg\u00fcr iradeleriyle karar verme hakk\u0131na sahiptir.<br \/>1.15. Tedaviyi Reddetme ve Durdurma Hakk\u0131<br \/>Hastalar\u0131m\u0131z, kanunen zorunlu haller d\u0131\u015f\u0131nda, kendilerine uygulanmas\u0131 planlanan veya uygulanmakta<br \/>olan tedaviyi reddetme ya da durdurulmas\u0131n\u0131 isteme hakk\u0131na sahiptir. Bu durumda olu\u015fabilecek t\u0131bbi<br \/>sonu\u00e7lar kendilerine a\u00e7\u0131klan\u0131r ve gerekli kay\u0131tlar olu\u015fturulur.<br \/>1.16. G\u00fcvenli\u011fin Sa\u011flanmas\u0131 Hakk\u0131<br \/>Hastalar\u0131m\u0131z\u0131n sa\u011fl\u0131k hizmeti ald\u0131klar\u0131 s\u00fcre boyunca can ve mal g\u00fcvenliklerinin korunmas\u0131, g\u00fcvenli bir<br \/>sa\u011fl\u0131k hizmeti ortam\u0131n\u0131n sa\u011flanmas\u0131 i\u00e7in gerekli tedbirler al\u0131n\u0131r.<br \/>1.17. \u0130nsani De\u011ferlere Sayg\u0131 G\u00f6sterilmesi ve Rahatl\u0131k Hakk\u0131<br \/>Hastalar\u0131m\u0131z; g\u00fcler y\u00fczl\u00fc, nazik, \u015fefkatli ve sayg\u0131l\u0131 bir ortamda hizmet alma, hijyenik ve rahat ko\u015fullarda<br \/>sa\u011fl\u0131k hizmetlerinden yararlanma hakk\u0131na sahiptir.<br \/>1.18. Dini Vecibelerini Yerine Getirme Hakk\u0131<br \/>Hastalar\u0131m\u0131z, kurumun imk\u00e2nlar\u0131 ve sa\u011fl\u0131k hizmetinin gereklilikleri \u00e7er\u00e7evesinde dini vecibelerini yerine<br \/>getirme hakk\u0131na sahiptir.<br \/>1.19. Ziyaret\u00e7i Kabul Etme Hakk\u0131<br \/>Hastalar\u0131m\u0131z, sa\u011fl\u0131k hizmetinin gereklilikleri ve kurum taraf\u0131ndan belirlenen ziyaret kurallar\u0131 \u00e7er\u00e7evesinde<br \/>ziyaret\u00e7i kabul etme hakk\u0131na sahiptir.<br \/>1.20. Refakat\u00e7i Bulundurma Hakk\u0131<br \/>Hastalar\u0131m\u0131z, hekimin uygun g\u00f6rmesi ve kurumun imk\u00e2nlar\u0131 \u00e7er\u00e7evesinde refakat\u00e7i bulundurmay\u0131 talep<br \/>etme hakk\u0131na sahiptir.<br \/>1.21. T\u0131bbi Ara\u015ft\u0131rmalarda R\u0131za Hakk\u0131<br \/>Hastalar\u0131m\u0131z, t\u0131bbi ara\u015ft\u0131rmalara kat\u0131lmaya zorlanamaz. Ara\u015ft\u0131rmaya kat\u0131l\u0131m i\u00e7in gerekli bilgilendirme ve<br \/>\u00f6zg\u00fcr iradeye dayal\u0131 r\u0131za s\u00fcre\u00e7lerinin y\u00fcr\u00fct\u00fclmesi esast\u0131r.<br \/>1.22. M\u00fcracaat, \u015eik\u00e2yet ve Dava Hakk\u0131<br \/>Hastalar\u0131m\u0131z, hasta haklar\u0131n\u0131n ihlal edildi\u011fini d\u00fc\u015f\u00fcnd\u00fcklerinde Hasta Haklar\u0131 Birimine ba\u015fvurma,<br \/>\u015fik\u00e2yette bulunma ve ilgili mevzuat \u00e7er\u00e7evesinde yasal haklar\u0131n\u0131 kullanma hakk\u0131na sahiptir.<br \/>2. HASTA SORUMLULUKLARI<br \/>Hastalar\u0131m\u0131z\u0131n sa\u011fl\u0131k hizmetinin etkin, g\u00fcvenli ve kesintisiz y\u00fcr\u00fct\u00fclebilmesi i\u00e7in a\u015fa\u011f\u0131daki sorumluluklara<br \/>uygun davranmalar\u0131 beklenmektedir.<br \/>2.1. Do\u011fru ve Eksiksiz Bilgi Verme<br \/>Hastalar\u0131m\u0131z; mevcut \u015fik\u00e2yetlerini, ge\u00e7mi\u015f hastal\u0131klar\u0131n\u0131, ge\u00e7irdikleri ameliyatlar\u0131, kulland\u0131klar\u0131 ila\u00e7lar\u0131,<br \/>alerjilerini ve sa\u011fl\u0131k durumlar\u0131yla ilgili di\u011fer bilgileri sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131na do\u011fru ve eksiksiz olarak<br \/>bildirmelidir.<br \/>2.2. Kurum Kural ve Uygulamalar\u0131na Uyma<br \/>Hastalar\u0131m\u0131z, ba\u015fvurduklar\u0131 sa\u011fl\u0131k kurulu\u015funun belirledi\u011fi kural ve uygulamalara uymal\u0131, te\u015fhis ve tedavi<br \/>s\u00fcre\u00e7lerinde sa\u011fl\u0131k ekibiyle i\u015f birli\u011fi i\u00e7erisinde hareket etmelidir.<br \/>2.3. Randevu ve Kontrol Tarihlerine Uyma<br \/>Hastalar\u0131m\u0131z, randevu tarih ve saatlerine uymal\u0131, randevuya gelemeyecekleri durumlarda ilgili birime bilgi<br \/>vermeli ve hekim taraf\u0131ndan belirlenen kontrol tarihlerine riayet etmelidir.<br \/>2.4. Tedavi S\u00fcrecine Kat\u0131l\u0131m ve \u0130\u015f Birli\u011fi<br \/>Hastalar\u0131m\u0131z, kendilerine \u00f6nerilen tedavi ve bak\u0131m s\u00fcre\u00e7leri hakk\u0131nda sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131yla i\u015f birli\u011fi<br \/>yapmal\u0131, tedavinin seyri ve ortaya \u00e7\u0131kan de\u011fi\u015fiklikler hakk\u0131nda sa\u011fl\u0131k ekibini bilgilendirmelidir.<br \/>2.5. Di\u011fer Hastalar\u0131n ve \u00c7al\u0131\u015fanlar\u0131n Haklar\u0131na Sayg\u0131 G\u00f6sterme<br \/>Hastalar\u0131m\u0131z, di\u011fer hastalar\u0131n ve sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131n\u0131n haklar\u0131na sayg\u0131 g\u00f6stermeli, sa\u011fl\u0131k hizmetinin<br \/>d\u00fczenini ve i\u015fleyi\u015fini olumsuz etkileyecek davran\u0131\u015flardan ka\u00e7\u0131nmal\u0131d\u0131r.<br \/>2.6. Sa\u011fl\u0131k \u00c7al\u0131\u015fanlar\u0131na Y\u00f6nelik \u015eiddetten Ka\u00e7\u0131nma<br \/>Hastalar\u0131m\u0131z ve yak\u0131nlar\u0131, sa\u011fl\u0131k \u00e7al\u0131\u015fanlar\u0131na y\u00f6nelik s\u00f6zl\u00fc veya fiziksel sald\u0131r\u0131 niteli\u011finde davran\u0131\u015flarda<br \/>bulunmamal\u0131d\u0131r.<br \/>2.7. Sorun ve Hak \u0130hlallerinde Ba\u015fvuru Yapma<br \/>Hastalar\u0131m\u0131z, sa\u011fl\u0131k hizmeti s\u0131ras\u0131nda ya\u015fad\u0131klar\u0131 sorunlar\u0131, \u00f6nerilerini ve hak ihlali oldu\u011funu<br \/>d\u00fc\u015f\u00fcnd\u00fckleri durumlar\u0131 Hasta Haklar\u0131 Birimine iletmelidir.<br \/>3. G\u00d6Z SA\u011eLI\u011eI H\u0130ZMETLER\u0130NE \u00d6ZG\u00dc HASTA G\u00dcVENL\u0130\u011e\u0130 B\u0130LG\u0130LEND\u0130RMES\u0130<br \/>G\u00f6z muayenesi, tetkik ve tedavi s\u00fcre\u00e7lerinde hasta g\u00fcvenli\u011finin sa\u011flanmas\u0131 amac\u0131yla hastalar\u0131m\u0131z\u0131n<br \/>a\u015fa\u011f\u0131daki hususlara dikkat etmesi \u00f6nemlidir:<br \/>&#8211; Damlal\u0131 g\u00f6z muayenesi sonras\u0131nda g\u00f6rme bulan\u0131kl\u0131\u011f\u0131 ve \u0131\u015f\u0131\u011fa hassasiyet olu\u015fabilece\u011finden, g\u00f6rme<br \/>yeterlili\u011fi normale d\u00f6nene kadar ara\u00e7 veya makine kullan\u0131lmamal\u0131d\u0131r.<br \/>&#8211; G\u00f6z ameliyat\u0131 \u00f6ncesinde ve sonras\u0131nda hekim taraf\u0131ndan verilen talimatlara uyulmal\u0131d\u0131r.<br \/>&#8211; Re\u00e7ete edilen g\u00f6z damlalar\u0131 ve ila\u00e7lar, belirtilen doz ve kullan\u0131m s\u00fcrelerine uygun kullan\u0131lmal\u0131d\u0131r.<br \/>&#8211; Ameliyat sonras\u0131nda geli\u015fen ani g\u00f6rme kayb\u0131, \u015fiddetli a\u011fr\u0131, belirgin k\u0131zar\u0131kl\u0131k veya beklenmeyen<br \/>durumlarda vakit kaybetmeden sa\u011fl\u0131k kurulu\u015funa ba\u015fvurulmal\u0131d\u0131r.<br \/>&#8211; Kontrol muayeneleri ve takip randevular\u0131 aksat\u0131lmamal\u0131d\u0131r.<br \/>4. HASTA HAKLARI BA\u015eVURU VE \u0130LET\u0130\u015e\u0130M<br \/>Hastalar\u0131m\u0131z, haklar\u0131yla ilgili bilgi almak, g\u00f6r\u00fc\u015f ve \u00f6nerilerini iletmek veya ya\u015fad\u0131klar\u0131 sorunlara \u00e7\u00f6z\u00fcm<br \/>talep etmek amac\u0131yla Hasta Haklar\u0131 Birimimize ba\u015fvurabilirler.<br \/>Ba\u015fvurular, ilgili mevzuat ve kurum uygulamalar\u0131 do\u011frultusunda de\u011ferlendirilir ve sonu\u00e7land\u0131r\u0131lmas\u0131 i\u00e7in<br \/>gerekli i\u015flemler y\u00fcr\u00fct\u00fcl\u00fcr.<br \/>Hasta Haklar\u0131 Birimi \u0130leti\u015fim Bilgileri<br \/>&#8211; Birim: Hasta Haklar\u0131 Birimi<br \/>&#8211; Telefon: 444 1 469<br \/>&#8211; E-posta: insankaynaklari@bursagoz.com<br \/>&#8211; Ba\u015fvuru: Hasta Haklar\u0131 Birimine \u015fahsen veya kurumun belirledi\u011fi ba\u015fvuru kanallar\u0131 arac\u0131l\u0131\u011f\u0131yla<br \/>m\u00fcracaat edilebilir.<br \/>Yasal Dayanak: 01.08.1998 tarihli ve 23420 say\u0131l\u0131 Resm\u00ee Gazete&#8217; de yay\u0131mlanan Hasta Haklar\u0131 Y\u00f6netmeli\u011fi<br \/>ve ilgili mevzuat.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"HASTA HAKLARI VE SORUMLULUKLARISa\u011fl\u0131k hizmetlerinden yararlanan t\u00fcm hastalar\u0131m\u0131z\u0131n haklar\u0131na sayg\u0131 g\u00f6stermek, mahremiyetlerinikorumak, g\u00fcvenli ve kaliteli sa\u011fl\u0131k hizmeti sunmak kurumumuzun temel ilkelerindendir.Hasta Haklar\u0131 Y\u00f6netmeli\u011fi kapsam\u0131nda hastalar\u0131m\u0131z\u0131n sahip oldu\u011fu haklar ve sa\u011fl\u0131k hizmeti al\u0131rken yerinegetirmeleri gereken sorumluluklar a\u015fa\u011f\u0131da a\u00e7\u0131klanm\u0131\u015ft\u0131r.1. HASTA HAKLARI1.1. 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